Stephanie HendricksCo Founder

United States - ND

▶️ Executive Summary:
Experienced executive with experience in technology (SaaS, AI, hardware production) and energy industries. Effective leader with an ability to build teams and relationships at all levels, internally and externally.  Adaptable self-starter skilled at creating structure in ambiguous environments while driving operational excellence.  Action-oriented with strong communication skills, well-versed in solving complex problems through technology, and strong team leadership. Relish brainstorming, iterating on ideas, and executing, with a proven track record in achieving measurable results.

➢ Drove revenue growth from ~$12M to over $120M by implementing a pay-for-performance model, ensuring revenue was earned upon execution and delivery.
➢ Built a high-performing team from zero to over 60 members with a 92% retention rate, while reducing cost per MW from over $3,000 to under $600 through strategic management initiatives.
➢ Established a Customer Success and Support function from the ground up, improving NPS from 31 to 55, reducing customer onboarding time from 290+ to 100 days, and decreasing account management costs from $505 to $238 per MW while maintaining 92% year-over-year customer retention.
➢ Spearheaded the successful 2018 fundraising for nDimensional, securing the company's inaugural round of funding and positioning it for future growth.
➢ Secured PowerAdvocate's largest technology deal, achieving the annual revenue target and strengthening market positioning.
➢ Strategically tracked high-value individuals, leading to the successful targeting of key terrorist leaders in East Africa's al-Qaeda serving as Counter-terrorism and Force Protection Analyst in the US Navy.

▶️ Specialities:
Strategic Vision ▪ Operational Excellence ▪ Organizational Development ▪ High-performance Teams ▪ Continuous Process Improvement ▪ Transformation Initiatives ▪ Career & Business Alignment ▪ Complex Problem Solving ▪ Solutions ▪ Revenue Generation & Growth ▪ Cost Efficiency ▪ Financial Results ▪ Large-scale Budgets ▪ P&L Management ▪ Customer Retention Strategy & Execution ▪ Board Relations ▪ Fundraising ▪ Growth Strategies ▪ Business Model ▪ Process Improvement ▪ Project Management ▪ Software as a service SaaS ▪